|
 leadership
skills & team building
leadership
skills (including behaviour
continuum, style, action centred leadership, achieving
the task). Forming a team (why, what, stages, managing development). Team
roles, observations & difficulties (characteristics, competence criteria,
individual roles, behaviour patterns). Consensus working (how, problems, pitfalls).
Coping with conflict in discussions (nature of conflict, disruptive v constructive,
preventing and resolving).
Motivation
skills What makes us behave as we do? Questioning - The basis of
understanding. Prevailing theories. Maximising Human Resources. Consultation
& Participation.
Time
& process management Time aspects / principles / benefits.
Job analysis/
Description / Design. Key Result Areas. Ideas for improvement.
Keeping a time log. Personal time management planning.
Delegation Introduction.
Why delegate? What is delegation? Other methods of
getting tasks done. How
delegation can be controlled. Barriers to delegation. Decide which tasks
are to be delegated. To whom are you going to delegate and why. Discuss
the delegation with the individual. The performance of the task. Evaluation following
performance of the task. Self-evaluation. Final checklist.
Resource
& task management Managing departmental time (scheduling,
justifying staff, deadlines, delivery dates). Time measurement methods (activity
sampling, work study, elemental time standards, standard data). Time management
techniques (network, parallel planning, ordered sequences, priority).
Decision
and creative thinking and problem solving The
manager as a thinker. Types of thinking. John Adair on thinking. De Bono
on thinking. Tools for thinking. Lateral thinking. Creative thinking. Brainstorming.
Synectics approach. Decision thinking. Characteristics of a creative person.
Characteristics of a creative organisation. Barriers to personal creativity. Problem
definition. The Kepner-Tregoe method. Other analysis methods. Decision making
in the real world. De Bono's view on making decisions. Leadership decision making.
Stress
management Definition. Impact. Causes of stress. Fitness. Managing
stress. Stress counselling. | 
